Return and Refund

The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 5 working days after the confirmation.

Please return your purchase to the following address:

Galeri Media Serbanika Sdn Bhd (1084907V)
No.22 Jalan Pahang Pahang
Off Jalan Pahang, 53000 Kuala Lumpur

Please contact us at [email protected] or +603-4025 3525 if you have any questions or doubts.

For what reason can I return and item?

In the unlikely event that your return does not meet requirement(s), our Customer Service will notify you before sending it back to you. In this instance, your return courier/postal fee will not be reimbursed. Returns are not applicable for all under garments due to hygiene purposes.

You may want to return your item due to any of the following reasons:

  • Wrong size
  • Wrong item
  • Damage / defective / incorrect item